SpinBet — Terms and Conditions

General Terms of Use

1.1 You’re welcome to SpinBet Casino. This document presents the complete terms that govern your activity on our platform. It outlines the terms governing the use of the platform, participation in games, and transactions involving money. It is an official and legal document, and you are strongly advised to give it the attention it deserves, even before you register and place your first bet.

1.2 You confirm that you agree to our T&Cs when you register. The agreement is binding from the moment you register and continues its effectiveness as long as the account exists, regardless of whether you are an active player or not.

1.3 SpinBet operates under the brand name SpinBet.com. It is owned and operated by Oceanus Mysteria S.R.L., incorporated under the Law of Costa Rica and has the registration number 3-102-933364. The registered address is Province 03, Cartago, Canton 02 Paraiso, Llanos De Santa Lucia District, 1.8 kilometers east of the Cartago Walmart, Route to Paraiso, Doña Flora Residence, House 156, Costa Rica.

1.4 Throughout this document, the references “SpinBet”, “the Casino”, or “the Company” all refer to this entity.

1.5 You are solely responsible for determining whether using this platform is lawful where you reside or are currently located. We, as a company, do not monitor the regulations in your country on your behalf. As such, if gambling is prohibited in your country, we advise you against creating an account, depositing money, and using any part of this platform. You bear the full responsibility and risk of proceeding in violation of your local law, and we bear no liability.

Revisions to These Terms

2.1 The gambling industry is a highly regulated environment that continues to evolve, and our terms need to adapt to those changes. We can update any part of this document at any time. Changes will occur immediately after they are published. 

2.1.2 We will contact you when such changes are of high significance. However, we want to state that this is not a guarantee; email delivery can fail, and the inbox may remain unchecked. As such, the most reliable way to stay informed is to check this page periodically and compare it with previously posted content. You accept the revised conditions by continuing to use our platform.

Who Is Permitted to Play

3.1 This section explicitly states permissive groups and individuals.

Game Availability By Region

4.1 Not all games on this platform are available to every player. There is a developer-specific licensing requirement that creates territorial restrictions we are obliged to abide by.

4.2 NetEnt games are unavailable in a large number of countries, including Afghanistan, Albania, Algeria, Angola, Australia, the Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, the Philippines, Sri Lanka, Singapore, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, the Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, the United States of America, and the United Kingdom.

4.3 Games such as Jumanji, Emoji Planet, Guns N’ Roses, Jimi Hendrix, Motörhead, and Conan are also restricted in the above-listed countries, including China and Laos.

4.4 Additionally, Planet of the Apes is unavailable in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

4.5 Furthermore, the Vikings Slot is also restricted in countries like Azerbaijan, Canada, China, India, Indonesia, Malaysia, Qatar, Russia, South Korea, Thailand, Turkey, and the countries listed above.

4.6 Narcos is specifically restricted in China, South Korea, and Indonesia.

4.7 The series, Universal Monsters, including Frankenstein, The Bride of Frankenstein, Dracula, The Wolf Man, The Mummy, The Invisible Man, and Creature from the Black Lagoon, operates the whitelist model. They are only available in a defined set of countries, including European and South American countries. If your country isn’t on the approved territory list, you won’t be able to access games.

4.8 As regards NetEnt jackpot games such as Mega Fortune, any player from Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, the United Arab Emirates, and Ukraine is ineligible to receive jackpot winnings. If such a player triggers the jackpot win, it will be declared void. We are taking reasonable measures to avoid such situations, but the restriction will take effect regardless of how the access to the game was obtained.

4.9 All NYX games are unavailable to Canadian players.

Currency

5.1 SpinBet currently supports gameplay in New Zealand dollars (NZD). You are requested to always check the cashier section for the latest additional currencies, as they may be updated from time to time.

Taxes

6.1 The casino does not have any obligation to withhold, remit, or calculate taxes on your behalf. It is your sole responsibility to understand your tax obligations and declare your winnings and taxes as specified by the law of your country. If you are unsure about this or what to report regarding your gambling activity, we recommend that you consult a professional tax adviser.

Understanding The Games

7.1 Accepting these terms and conditions also confirms that you are familiar with the rules guiding any of the games you choose to play. Each game on SpinBet Casino New Zealand has its own ruleset, and it is your responsibility to work through and comprehend them before making your first wager in the game. There is information on the theoretical Return To Player (RTP), and we advise that you review it before playing.

Limitation of Liability

8.1 You are expected to understand that gambling, by its nature, involves risks. Your decision to use this platform means you accept that you may lose money, and you confirm this before depositing any funds. We are not liable for any losses. Likewise, no words of this term should be taken as a guarantee regarding the game’s outcome.

8.2 This casino will take no responsibility for technical issues that we are not in control of. When you experience glitches and disconnections that lead to loss during your gameplay, we will not be responsible for such losses. We will do our best to ensure technical stability, but glitches are unavoidable when you use the internet.

8.3 If a win is paid out to you in error or as a result of a technical fault, we have the right to cancel the transaction and recalculate your win. If you withdraw the winnings before we make the discovery, it will be treated as a recovery debt on your account. You must report such discrepancies to us rather than take advantage of them.  

8.4 By these terms, the casino places the gambling liability on you. We cannot guarantee the player’s continuous functionality, nor do our party associates offer such assurances. Choosing to continue gameplay means you accept this liability and lose the claim to accuse us of any malfunctioning that arises during gameplay. 

8.5 SpinBet will maintain the right to declare a final verdict on any form of violation of our terms and conditions. We will uphold any verdict issued for any violation discovered, including the closure of player accounts.

Your Player Account

9.1 Please take note of the following as regards your account.

Anti-Fraud and Security Policy

10.1.1 Our approach to fraud protection is to employ a multi-layered, continuously operating fraud detection system. Our compliance team also reviews and flags accounts suspected of fraudulent activity on an ongoing basis. When fraud is suspected or detected, we will take the necessary steps to address it without prior notice or explanation.

10.1.2 The following conduct may result in immediate account suspension and cancellation of withdrawal:

• Collusion of players to manipulate the game’s outcome;
• An exploitative approach on the platform to produce an unfair advantage over the house;
• Disputing a valid transaction and initiating a chargeback with your card;
• Registering multiple accounts;
• Covering up to 25 numbers on a roulette table using a balanced stake in all opposing bets as a low-risk hedging strategy;
• Any other conduct that involves cheating, manipulation, or abuse of the platform;
• Becoming a subject of a bankruptcy case or lawsuit in your resident country.

10.1.3 We reserve the right to refer to applicable regulatory bodies and law enforcement agencies in cases where any of the above applies.

Wagering before Withdrawal

11.1 Funds added to your account must meet the 1x wagering requirements before they can be withdrawn. At our discretion, we may pass along processing costs for both withdrawals and deposits.

Not a Financial Institution

12.1 We state emphatically that SpinBet is not a financial institution. There is no interest on deposits.

Depositing Funds

13.1 SpinBet supports multiple deposit methods, including Visa and Mastercard. For information on the specific payment methods available in your country, contact the support team at [email protected].

13.2 Third-party deposits are not permitted, and deposits must come from a payment account and wallet that bears your own name. The use of business cards, either personal or corporate, is also prohibited. Going against these will result in confiscation of such funds, and bets placed will be voided.

13.3 The minimum deposit is €20. Maximum deposit limits can be viewed on the cashier page.

Withdrawals

14.1 Both minimum and maximum withdrawals will be determined by the chosen payment method. We can ask to verify your identity before processing withdrawals. If your verification is incomplete or you submit false identity information, your withdrawal will be suspended, and your account may be closed.

14.2 Visa and Mastercard payouts are not available in all countries. Likewise, Visa withdrawals cannot be directed to cards issued in the following countries: USA, Australia, India, Indonesia, Hong Kong, Korea, Japan, Singapore, and Malaysia. We also cannot guarantee that your issuer will approve the transaction in some supported countries.

14.3 The maximum withdrawal any player can do in a calendar month is $50,000. Exceptions will only be granted to VIPs at our discretion. Progressive jackpots are not eligible as payments are made in full. Winning more than $10,000 in a day will be subject to anti-fraud measures before payout can be processed.

Refunds

15.1 Refund requests can only be made after 24 hours of the transaction, except in the case of unauthorized access to your account. Before a refund is processed, all associated bonuses will be deducted from the account. If a transaction is considered a security risk by the casino or payment processor, a refund will be issued to the original card, and relevant persons will be notified.

Dormant Accounts

16.1 If an account does not record a login consistently for 12 months, it will be considered dormant. A monthly administration fee of €10 may be incurred. The fee will apply automatically at the end of the dormancy month and will be deducted from the balance until it reaches zero, or the account is reactivated.

Time Limit For Claims

17.1 Any legal action or claim arising from the use of this platform or these terms and conditions must be initiated within a year of the date the issue occurred. Accepting these terms and conditions implies that you waive your right to pursue any claim the fall outside of the one-year limitation period.

Complaint and Dispute Resolution

18.1 For general queries about your account or any clause of these terms, you can send an email to our support team via [email protected]. We advise you to use your registered email so we can easily identify your account.

Non-Transferability of Rights

19.1 Your rights under these terms are strictly personal and cannot be transferred, sold, or pledged to another person without our prior written consent. This prohibition also applies to your account assets, such as balance, winnings, bets, bonuses, and other rights, whether legal or financial.

Governing Laws And Jurisdictions

20.1 The terms stated in this document are governed by the law of Tobique. All disputes that might stem from these terms are subject to the jurisdiction of Tobique. Credit card transactions are governed by separate laws in Cyprus. Disputes related to card payments, chargebacks, and transaction processing are subject to the exclusive jurisdiction of the court of Cyprus.

For support: [email protected]

For responsible gambling inquiries: [email protected]